Terms of Use
Last Updated: January 1, 2026
Welcome to CeruLabs
Welcome to cerulabs.com. We are redefining wellness through innovative cerumen (earwax) analysis technology. Our Cerugram test provides valuable insights into your body's biomarkers and wellness indicators through non-invasive sample collection.
By using this website, you agree to the following terms and conditions:
Terms of Use
Acceptance of Terms
By accessing or using this website, you agree to be bound by the terms and conditions set forth. If you do not agree to these terms, please do not use this website.
Use of Website
This website may be used for lawful purposes only and in accordance with its terms of use.
Product Information
The website is for product information only and is not intended as a substitute for advice from a healthcare professional. The products and services offered on this website are not intended to diagnose, treat, or cure any disease.
Ordering
By placing an order, you are warranting that you are at least 18 years of age and agree to pay all charges incurred by you or users of your account.
Payment
We accept payment by credit card and all forms of payment as indicated on our website. Shipping rates and delivery times may vary depending on shipping method.
SMS Text Messages
Message frequency varies per user. Message and data rates may apply. Text HELP for help. Text STOP to unsubscribe. Carriers are not liable for delayed or undelivered messages.
Intellectual Property
All content on this website is the property of NGSMEDIA LLC (CeruLabs) or its content providers and is protected by United States and international copyright laws. Content from this site may not be used, reproduced or distributed without prior written consent.
Disclaimer of Warranties
This website and all products and services provided via this website are offered "as is" and without warranties of any kind, expressed or implied.
Limitation of Liability
In no event shall the company, its directors, officers, employees or affiliates be liable for damages of any kind arising from use of this website or purchase of any product or services.
Governing Law
These terms of use shall be governed and construed in accordance with the laws of the State of Wyoming.
Changes to Terms
We reserve the right to modify, change or amend these terms at our sole discretion. Your continued use of this website constitutes your acceptance of these changes.
If you have any questions regarding our terms of use, please contact support@cerulabs.com.
Refund, Return or Replacement Policy
CeruLabs is committed to your health, safety and satisfaction, and we will endeavor to ensure that your expectations are always fulfilled. Due to the nature of our products and services, we do not offer refunds or exchanges on certain products or services. Please see below for our refund policy for applicable products and services.
Cerugram Ear Test Kit
Return/Replacement
If your product is defective or damaged, please follow the Defective Items process below and contact support@cerulabs.com.
Refund Policy
- •If the test has not been shipped, we are able to provide a full refund upon request.
- •If the kit has been shipped but your sample hasn't been mailed back, we are able to provide a full refund minus a $25 processing fee.
- •Once the sample has been mailed for processing, we are unable to provide any refunds.
Defective Items
In cases where the product is either damaged or defective, you must contact our customer service team at support@cerulabs.com within 24 hours of your receipt of the delivery.
If your product is defective or ineligible to be returned/refunded, please properly dispose of any unwanted items in accordance with applicable law.
Should you have additional questions regarding our refund policy, please contact our customer support team at support@cerulabs.com.
Purchase Cancellations
Since we have same-day processing on our orders, cancellations are not permitted once an order has been processed. Should you have additional questions regarding our cancellation policy, please contact our customer service team at support@cerulabs.com.
Subscription Cancellation
CeruLabs offers subscription plans for customers who wish to receive regular health monitoring through periodic Cerugram tests. If you wish to cancel an existing subscription, please observe the following guidelines:
Cancellation Deadline
To avoid incurring charges for your next subscription shipment, you must cancel your subscription within 2 business days before your scheduled delivery date.
Cancellation Methods
You may cancel your subscription by logging into your account on our website and selecting the "cancel subscription" option. Alternatively, you may contact our customer service team to request a cancellation.
Refunds
We do not offer refunds for subscription products that have already been processed.
Automatic Renewals
If you fail to cancel your subscription by the cancellation deadline, your subscription will be automatically renewed for the next shipment cycle and normal billing charges will apply.
By subscribing to our services, you acknowledge that you have read and agree to our subscription cancellation policy. We reserve the right to change or modify this policy at our sole discretion.
If you have any questions regarding your subscription, please contact our customer service team at support@cerulabs.com.
Shipping Policy
CeruLabs ships our Cerugram test kits to customers throughout the United States. We are committed to providing fast, reliable and affordable shipping options.
Shipping Methods and Rates
We offer a variety of shipping methods. The shipping method and your location will determine the cost and delivery timeframe.
Processing Time
Orders are generally processed within 1-2 business days of receipt. Due to this, once an order has been processed, we are no longer able to cancel or update the order. Product availability may be limited, and some products may not be available for immediate delivery, in which case, products will be delivered when they become available.
Delivery Times
Delivery times vary depending on shipping method. Please note that delivery times are estimates and are not guaranteed.
Order Tracking
Email support@cerulabs.com for tracking updates.
Shipping Restrictions
We ship our products to addresses within the United States. We do not ship to international addresses or to Post Office boxes.
Shipping Issues
Please refer to our Return/Replacement or Refund Policies for damaged or defective products. Should you encounter a shipping issue, please contact our customer service team as soon as possible at support@cerulabs.com.
We reserve the right to change or modify this policy at our sole discretion. If you have any questions regarding the shipment of your products, please contact our customer service team.
Sample Collection & Return
Sample Collection
Your Cerugram kit includes all materials needed for safe and easy cerumen (earwax) sample collection. Please follow the included instructions carefully to ensure sample quality.
Return Shipping
A prepaid return shipping label is included with your kit. Please mail your sample within 48 hours of collection for optimal results. Samples received beyond the recommended timeframe may require recollection.
Results Delivery
Once your sample is received at our laboratory partner, results are typically available within 5-7 business days. You will receive an email notification when your results are ready to view in your account dashboard.
Sample Handling
All samples are processed by certified laboratory partners in accordance with applicable regulations. Samples are disposed of after analysis is complete unless you specifically request sample retention for future testing.
Medical Disclaimer
THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE
The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.
The products on this website are not cleared or approved by the U.S. Food and Drug Administration as medical devices intended to treat, diagnose, prevent, mitigate, or cure any disease or condition.
The Cerugram test provides wellness insights and biomarker information. Results should be discussed with a qualified healthcare professional and should not be used as the sole basis for health decisions.
Contact Us
If you have any questions regarding these terms, please contact us: